Welcome to Expert Solutions Malaysia. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing our website or engaging our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect personal details when you contact us, fill out forms, or request our services. This may include:
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Full Name
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Email Address
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Phone Number
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Passport or Identification Details
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Date of Birth
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Residential or Mailing Address
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Company Details
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Visa or Immigration Information
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Payment Information (if required)
b. Automatically Collected Information
When you browse our website, we may collect:
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IP Address
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Browser Type
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Device Information
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Pages Viewed
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Cookies and Tracking Data
c. Third-Party Information
We may also receive information from trusted partners, educational institutions, and government authorities when necessary for processing your applications.
2. How We Use Your Information
We use your information to provide and manage our services, process visa or company registration documents, respond to inquiries, improve our website, verify identity, and send important updates. Your data may also be used to comply with legal or regulatory requirements. We do not sell or rent your personal information to third parties.
3. How We Share Your Information
Your information may be shared with:
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Government departments and regulatory authorities
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Universities and educational partners
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Banks and financial institutions (with your consent)
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Travel and airline partners
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Professional service providers who assist in our operations
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Legal bodies when required by law
All third parties are required to use your information responsibly and only for the purposes agreed.
4. Data Protection and Security
We take appropriate technical and organizational measures to secure your data, including encryption, secure storage, restricted access, and routine monitoring. Although we strive to protect your information, no method of transmission over the internet is completely secure.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience, analyze traffic, and support certain functionalities. You can disable cookies in your browser settings, but this may affect site performance.
6. Your Rights
You have the right to access, correct, or request deletion of your personal information, subject to legal requirements. You may also withdraw consent or request a copy of your data at any time by contacting us.
7. Data Retention
We retain your information only as long as necessary to deliver our services, comply with legal obligations, resolve disputes, or maintain business records. Data that is no longer needed will be securely deleted.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content, privacy practices, or security measures. We encourage users to review the Privacy Policies of external sites before providing personal information.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be published on this page with an updated revision date. Continued use of our website indicates acceptance of these changes.
If you have any questions or concerns regarding this Privacy Policy, please contact: biz@expertsolutions.com.my